It is a policy at Pacific Scene Homes to respond to all Limited Warranty claims and other customer service requests as quickly and efficiently as possible. To ensure our success, we have partnered with SiteOne Services, Inc. who specialize in the area of customer service. SiteOne Services, Inc. has been contracted to manage any warranty items that may occur during the first year of your ownership.

During your New Home Orientation, you have been provided with an ID and password to access the SiteOne Customer Service website. To access the website you can enter your ID and password below or visit the site directly at www.mysiteone.com. This website will allow you to submit requests online for inspection and/or repair and to check on the status of previously submitted requests.

If you have forgotten your password or haven't been issued one yet, please call SiteOne Services, Inc. Customer Service at 1-866-245-5200.

We want to ensure that your customer service needs are being met and that you are satisfied with the service you have received. If you have any questions, comments or concerns regarding the service you are receiving, please contact us.